Returns & Exchanges
At COUTR, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our streamlined process ensures that returning an item is as effortless as your shopping experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing